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Refund Policy

Our commitment to transparency, fairness, and your trust.

Last Updated: July 2026

This Refund Policy explains the circumstances under which HelpOne will issue refunds for subscription purchases. By purchasing a subscription to HelpOne, you agree to the terms outlined in this policy.

1. General Policy

All sales of HelpOne subscriptions are final. We do not offer refunds for subscription fees except in the specific situations described below. Please read this policy carefully before making a purchase.

2. Eligibility for Refund

Refunds may be issued only in the following circumstances:

A. Technical Issues

If you experience a significant technical issue that prevents you from using HelpOne Services for an extended period, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a prorated refund.

B. Duplicate Payment

If you are charged more than once for the same subscription period due to a system error, we will refund the duplicate charge in full.

C. Service Unavailability

If HelpOne Services are unavailable for an extended period (more than 7 consecutive days) due to our system failure, you may request a prorated refund for the downtime period.

D. Legal Requirement

Refunds may be issued if required by applicable law or consumer protection regulations.

3. Non-Refundable Items

Refunds will not be provided in the following situations:

  • Change of mind or dissatisfaction with the Service;
  • Failure to use the Service after purchase;
  • Issues caused by the user's device, internet connection, or third-party services;
  • Violation of our Terms and Condition resulting in account termination;
  • Any subscription period that has already been partially or fully used.

4. How to Request a Refund

To request a refund, please contact our support team at info@helpone.in with the following information:

  • Your full name and registered email address;
  • Subscription plan and purchase date;
  • Reason for the refund request;
  • Any supporting documentation (e.g., payment receipts, screenshots of technical issues).

We will review your request and respond within 7 business days.

5. Refund Processing

If your refund request is approved:

  • Refunds will be processed using the same payment method used for the original purchase;
  • Refunds may take 7-14 business days to appear in your account, depending on your bank or payment provider;
  • We will notify you via email once the refund has been processed.

6. Partial Refunds

In cases where a prorated refund is approved, the refund amount will be calculated based on the remaining unused days of your subscription period, minus any applicable processing fees.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: info@helpone.in
Phone: 1800 120 2630