Privacy And Policy
Your trusted QR‑based safety network for every vehicle
Last Updated: July 2026
HelpOne ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information[reference:6]. This Privacy Policy explains how we collect, use, store, and protect information when you use the HelpOne mobile application and related services[reference:7]. By using HelpOne, you agree to the practices described in this Privacy Policy[reference:8].
1. About HelpOne
HelpOne is a vehicle assistance application that allows vehicle owners to create a personalized QR code for their vehicle[reference:9]. When someone scans the QR code, they can notify the vehicle owner about situations such as wrong parking, open windows, headlights left on, or emergency-related concerns without requiring the owner's personal phone number[reference:10].
2. Information We Collect
Vehicle Information
- Vehicle registration details provided by the user[reference:11]
- Vehicle identification details added by the user[reference:12]
- QR code information generated for the vehicle[reference:13]
Contact Information
- Mobile phone number used for account registration or communication[reference:14]
- Name or profile information provided by the user[reference:15]
Communication Information
- Information related to notifications or requests sent through the QR code[reference:16]
- Details of communication attempts between the scanner and vehicle owner[reference:17]
Device Information
We may collect limited technical information such as[reference:18]:
- Device type
- Operating system version
- App version
- Device identifiers required for app functionality and security
Location Information
HelpOne may request location access only when required for specific features and only after receiving user permission[reference:19].
3. How We Use Your Information
We use collected information to[reference:20]:
- Create and manage your HelpOne account
- Generate and maintain your vehicle QR code
- Allow communication regarding your vehicle without exposing your phone number
- Send secure notifications and call alerts
- Improve app performance and user experience
- Prevent misuse and maintain service security
- Provide customer support
4. QR Code Privacy
The HelpOne QR code helps others communicate with you regarding your vehicle while protecting your personal phone number[reference:21]. Specifically[reference:22]:
- Your phone number is not publicly displayed.
- People scanning your QR code can send vehicle-related alerts.
- Communication is handled through HelpOne's secure system.
5. Information Sharing
We do not sell, rent, or trade your personal information[reference:23]. We may share information only[reference:24]:
- To provide and maintain HelpOne services
- When required by law or legal authorities
- To protect users, security, and service operations
6. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure[reference:25]. However, no online service can guarantee complete security[reference:26].
7. Data Retention and Deletion
We retain your information only as long as necessary to provide HelpOne services and comply with legal requirements[reference:27]. You may request deletion of your account and personal data by contacting us at info@helpone.in[reference:28].
8. Third-Party Services
HelpOne may use third-party services for[reference:29]:
- Hosting and data storage
- Notifications
- Analytics
- Communication services
These providers process information according to their own privacy policies[reference:30].
9. Children's Privacy
HelpOne is not intended for children under the age of 13. We do not knowingly collect personal information from children[reference:31].
10. Your Rights
You may have rights to[reference:32]:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw permissions granted to the App
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date[reference:33]. By using HelpOne, you acknowledge that you have read and understood this Privacy Policy[reference:34].
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@helpone.in
Phone: 1800 120 2630